travel inquiry

travel inquiry

CLICK HERE for travel inquiry terms and conditions.

deposits, reservations & payments

deposits & reservations

BOOKING, PRICING & PAYMENTSIncludes:
1. Role of First Class Travel By Pam
Explains that First Class Travel By Pam acts as a travel agency and intermediary between travelers and independent travel suppliers.
2. Quotes, Pricing & Availability
Explains that prices, promotions, accommodations, airfare, cruise cabins, and other travel services are subject to change until booked, paid as required, and confirmed by the supplier.
3. Traveler Responsibility for Reviewing Reservations
Requires travelers to carefully review names, dates, airports, hotels, room categories, cabins, flights, pricing, transfers, and other reservation details.
4. Deposits & Reservations
Explains when a reservation becomes confirmed and that deposit and refund requirements vary by supplier.
5. Professional, Planning & Service Fees
Separates First Class Travel By Pam's professional fees from payments made to travel suppliers.
6. Payments
Explains how authorized payments may be processed by First Class Travel By Pam or the applicable supplier.
7. Payment Authorization & Security
Covers authorization to process payments and the use of secure methods for providing payment information.
8. Declined Payments
Explains the traveler's responsibility when a payment is declined and the possible effect on pricing or reservations.
9. Final Payments
Explains final payment deadlines, late payments, possible cancellation, and applicable fees.

ROOMMATE PAYMENTS

​Roommates must complete separate registration forms and submit their deposits within 24 hours in order to secure a reservation. Once the registration forms and initial deposit is received each roommate can make separate payments. All roommates must state who will be sharing rooms on the registration form. It is all of the roommates’ responsibility to insure that their fellow roommates are making their monthly payments in order to avoid having the reservation occupancy rate being adjusted to match the number of travelers occupying the room. In this case, the remaining roommate(s) are responsible for paying the difference in price for the new adjusted occupancy rate. A monthly reservations payment summary will be emailed to all involved parties by the 20th of each month. 

​FINAL PAYMENT DUE DATE

​The final payment due date will be clearly marked on the event’s page. It is the responsibility of the traveler to make the final payment before or by the due date. Failure to make the final payment by the stated due date may result in automatic cancellation of the reservation and all previous deposits could be forfeited. All late payments must be approved by First Class Travel by Pam. A late payment fee of $50 must be paid for payments received after the final due date and before the final payment will be submitted.

​DECLINED PAYMENTS

​It is the responsibility of the traveler to insure the correct credit card payment information has been submitted, which includes the following: credit card holder's name, billing address, phone number, credit card type, credit card number, expiration date and three digit security code. 

​PAYMENT PROCESSING TIME FRAME & RECEIPTS

Unless specified on the payment form, all payments will be submitted directly to the travel supplier and processed within 1-2 business days by First Class Travel by Pam. Once the payment has been accepted by the travel supplier the traveler will received a receipt via email confirming the payment went through successfully. The receipt will also include the traveler’s remaining balance and next due date. 

PLEASE NOTE: Monthly payments submitted through the payment forms are not automatically processed. Your credit card will not be charged until your payment information has been submitted by First Class Travel by Pam to the travel supplier and successfully processed. 

Refunds, Accepted Payment Method,
Change of Credit Card​

REFUNDS & TRANSFER OF PAYMENTS

CANCELLATIONS, REFUNDS & RESERVATION CHANGES
10. Cancellations
Requires cancellation requests to be submitted in writing and explains supplier and agency cancellation fees.
11. Refunds & Travel Credits
Explains that refund eligibility and processing are generally controlled by the applicable travel supplier.
12. Chargebacks & Payment Disputes
Encourages travelers to contact First Class Travel By Pam regarding billing concerns and explains that a chargeback does not automatically eliminate contractual obligations.
13. Changes Requested by the Traveler
Covers changes to existing reservations, supplier restrictions, availability, name changes, and applicable change fees.

​PAYMENT METHOD

​Credit cards are the preferred method of payment. Payments will be submitted directly to our vendors to be processed unless otherwise specified on the event page. Late payment fees and other fees may be processed through First Class Travel by Pam If a payment by phone is being paid directly to First Class Travel by Pam  via PayPal an additional 4% fee will be required. All payments by phone will require a credit card authorization form and a photocopy of the traveler’s government issued ID, which should be emailed to [email protected] or  faxed to 202-226-3109. 

​CHANGE OF CREDIT CARD 

​The traveler can change their credit card information at any time by submitting a new credit card authorization form.

NAME CHANGE

name change

​One name change on a reservation can be made before the final payment. Some suppliers may charge a fee to change the name on a reservation, which is the responsibility of the traveler. First Class Travel by Pam will charge a $30 fee after the first name change.

CANCELLATION FEE

cancellation fee

​First Class Travel by Pam will charge a $50 cancellation fee per person via a PayPal invoice, cancellation request option on the payment page per trip or to whatever credit card we have on file. The cancellation fee must be paid prior to First Class Travel by Pam submitting a cancellation request to the travel supplier. The travel suppliers may charge a separate cancellation fee. Cancellation fees charged by First Class Travel by Pam may not be covered by most travel protection plans.

TRAVEL INSURANCE

travel insurance

14. Travel Insurance
Explains why travel insurance is strongly recommended and that coverage, exclusions, limitations, and claim decisions are controlled by the insurance provider.
Travelers who decline travel insurance accept responsibility for losses and expenses that might otherwise have been eligible for coverage.

AIRFARE, PASSPORTS & TRAVEL DOCUMENTS

Additional Terms and Conditions

​ASSUMED RISK/HOLD HARMLESS STATEMENT

Travel has its own inherent risks, and the traveler acknowledges such risks exist, up to and including death. First Class Travel by Pam will take all reasonable precautions to insure the health and safety of the traveler. The traveler agrees to hold First Class Travel by Pam, its employees and agents harmless should illness, accident or death occur. First Class Travel by Pam is not responsible for the actions, expenses or harm incurred by travelers who disregard the instructions of the First Class Travel by Pam representative(s), travelers who depart from the planned activities of the tour, or travelers who follow the instructions of a non- First Class Travel by Pam representative(s).

First Class Travel by Pam is not responsible for time changes made by the airlines, bus conductor and railways. Flight times and seat assignments are solely at the discretion of the airlines. Hotel room location is the sole discretion of the hotel. Requests can be made but are not guaranteed. Baggage fees of the airlines are not included in group trip prices. If you decide to check baggage you must pay this fee directly to the airline. The carriers, accommodations and other suppliers providing services are independent contractors and are not agents, employees of First Class Travel by Pam. First Class Travel by Pam assumes no responsibility and will not be held liable for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity by reason of (1) any wrongful or negligent acts or omissions on the part of its suppliers, (2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of these suppliers, (3) any defect in or failure of any vehicle, equipment or instrumentality owned, operated, or used by any of these suppliers, or (4) any wrongful or negligent acts or omissions on the part of any other party not under the control, direct or otherwise, of First Class Travel by Pam, or (5) acts of God.

The traveler agrees for him/herself, his/her heirs and assigns, executors and administrators to hold harmless and release First Class Travel by Pam or any other sponsoring organization(s) and/or subsidiaries, affiliates, officers, representatives or successors (released parties”) from any and all losses, causes of action, liabilities, indirectly from participation in connection with hosted group trips and/or the condition of the property, facilities or equipment used for hosted group trips, regardless of when, where or how such claim may arise and regardless of whether caused by the disappearance of negligence of the Released Parties or otherwise, including, without limitation. Claims relating to (i) any theft, loss or disappearance of property, (ii) bodily injury (fatal or non-fatal) and (iii) property damage. 

​ACTIVITY LEVEL AND GENERAL FITNESS

​The activity level for some First Class Travel by Pam hosted group trips require walking and other physical exertion. On some tour days, between walking tours and personal exploration, participants can expect to walk 2-3 miles over the course of a day.  Travelers are required to manage their personal belongings without assistance. For these reasons, our hosted tours are not suitable for anyone physically challenged, anyone who is walking impaired, or anyone who is a slow walker who cannot keep up with the pace of the group.

​ROOMMATE LOCATOR

• First Class Travel by Pam will attempt to arrange a roommate for any traveler upon request.
• ​Single room rates are available for travelers who choose to room alone.
• After final payment, no changes can be made to the room type (double or single occupancy).
• All shared rooms have 2 beds and are non-smoking rooms.
• ​During the hosted trip, a room-sharing traveler who wishes to make a change in their rooming situation is responsible to make their own arrangements, and to pay for a separate room if single accommodations are desired.

​PASSPORT INFORMATION

​Passport number, date of issue, expiration date, and all other pieces of data from the passport ID page are required to be submitted no later than the Final Payment due date. This information is required on all International trips and is only shared when required by local authorities.

It is the traveler's responsibility to insure their passport is valid at least 6 months past the last day of the group trip or obtain a new passport in a timely manner in order to submit passport information by the Final Payment due date.
    
If the traveler's passport information is not received at least 90 days prior to the travel group’s departure date, the traveler will receive a "final request" email that removal from the tour will result if the passport information is not provided within 72 hours (3 days) of final request. 

​TRAVEL ARRANGEMENTS 

​Arrival and departure flight details are required to be submitted no later than the Final Payment due date to arrange transfers and to know when travelers are expected. 
    
If travel arrangements are not received by 90 days before travel, the traveler will be placed in the final arrival transfer group on the arrival day and the first departure transfer group of the departure day (when transfers are provided). 

​ARRIVAL, TRANSFERS AND DELAYS

​Travelers arriving by air are responsible for allowing sufficient time to deplane, gather luggage and travel to the designated meeting location to join the group trip. First Class Travel by Pam will not delay the departure of the group for travelers arriving after the designated start time as listed in the individual itineraries.
    
Travelers are required to provide First Class Travel by Pam with their flight arrangements no later than the final payment due date of the tour. Travelers are also required to notify us in the event the airline should change the arrival or departure time of a flight.
    
If scheduled transfers are provided during a group trip, travelers who elect to take alternate transportation to the hotel, for any reason, will not be reimbursed for the transfer expense incurred. 
    
Travelers who are delayed for whatever reason are responsible for notifying First Class Travel by Pam of their situation and to communicate regularly with us as to their anticipated arrival time. Delayed travelers are responsible for joining the group as soon as possible and at their own expense if their arrival occurs after the last scheduled transfer.

​MEDICAL HISTORY FORM

​Information about medications, dietary, emergency contact, etc. is required to be submitted no later than the Final Payment due date. This information is held in confidence and is only used in case of an emergency.

​ITINERARY CHANGES

​Itineraries are subject to change. In the event there is an itinerary change, comparable lodging, meals and activities will be provided.

​CANCELLATION OF HOSTED GROUP TRAVEL

​On rare occasions, First Class Travel by Pam must cancel a tour, either because there are not enough travelers to operate the tour or if travel arrangements are booked under a group booking that requires a minimum number of travelers, or for other events outside the control of First Class Travel by Pam. First Class Travel by Pam  will cancel tours due to lack of travelers prior to final invoicing however, First Class Travel by Pam reserves the right to cancel any tour at any time up to the day of departure, due to no fault of our own.

In the event of a cancellation by First Class Travel by Pam, all monies paid to First Class Travel by Pam for the canceled tour will be promptly refunded to the traveler. First Class Travel by Pam is not responsible for any penalties imposed by the airlines.

​INVOLUNTARY/VOLUNTARY DEPARTURE FROM A HOSTED GROUP TRIP IN PROGRESS

​First Class Travel by Pam reserves the right to remove any traveler from group trip should a First Class Travel by Pam representative(s) determine that the traveler cannot meet the physical requirements of the group travel as stated in the itinerary, or is disruptive to the tour time schedule or is adversely affecting the overall group dynamics. In the event a traveler is removed from a group trip, First Class Travel by Pam will not refund any monies. Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the traveler.

If a traveler voluntarily chooses to leave a group trip prior to its scheduled conclusion, First Class Travel by Pam will not refund any monies for the unused portion of the travel arrangements. Transportation costs from the group trip departure point to the airport, airline penalties, and any other expenses will be the responsibility of the traveler.

​USE OF 3RD PARTY OPERATORS

​Some First Class Travel by Pam trips, as noted in the itinerary, are scheduled with tour operators who sell their tours to the general public. The traveler acknowledges that other groups and/or individuals may be a part of the same tour.

​USE OF TRAVELERS’ IMAGES IN PROMOTIONAL MATERIALS

​Photographs and video taken by First Class Travel by Pam representatives while on tour are the property of First Class Travel by Pam and may be used in promotional materials. Any traveler who does not wish to have their photograph or video footage used in promotional material MUST advise First Class Travel by Pam in writing no later than the tour’s final payment due date.

AMENDMENT OF TERMS AND CONDITIONS

amendment of terms and conditions

​First Class Travel by Pam has the right to amend the terms and conditions whenever deemed necessary.